CrossLoop The Software, is screen sharing and remote access software, which allows a professional to view and control a remote user’s, computer. It’s free, easy to use and it is pretty cool. Even with several similar software titles available, CrossLoop is certainly, a viable option.
CrossLoop The Software has a lot going for it and I can see a day when it:
- Competes head to head, with TeamViewer and LogMeIn.
- Has an API (or service), available for a fee, allowing service and support companies to host their own, fully customizable, CrossLoop remote access system.
- Is THE software to use, for Technology Support, at home, in small businesses and in major corporations.
- Is as widely used as antivirus software and I could even see antivirus companies using CrossLoop The Software, to support their antivirus software.
- Is worth millions of dollars.
CrossLoop The Software is installed on all my computers and on the computers of many of my family and friends. I even make CrossLoop available on my Technical Support page.
However, CrossLoop The Software, doesn’t have enough “Cool Factor” to sustain CrossLoop the Company and the company, is a wreck! None of the things, I listed above, will ever happen, until several severe opporational issues are addressed
CrossLoop: Billing, Fee & Payout System:
Working in the IT Industry, I know anything that can be hacked, cracked, exploited or circumvented, WILL BE! This includes a Billing System.
Right now, the Billing System, which manages all the Provider revenue streams, has a gaping problem. There are no measures in place, to prevent Providers (Technicians) from billing customers outside of the CrossLoop Billing System. I’ve even had CrossLoop Providers (Technicians) suggest that I do the same and had I heeded their advice, I wouldn’t be hounding CrossLoop about one of my own customers.
Are you telling me CrossLoop’s Billing System is allowing people to circumvent the company’s primary source of revenue?
Yes, that is exactly what I’m telling you!
CrossLoop is loosing money, hand over fist, due to this serious problem in their Billing System. It doesn’t take a strong business mind to realize that any business operating this way isn’t just doomed to fail, it IS a failure and so are the people running it!
In addition to being able to circumvent the Billing System, their Payment System is the most complicated, cumbersome and time consuming, I’ve ever seen. Providers, using CrossLoop, shouldn’t have to wait for access to their money and they shouldn’t be forced to use another third-party payment system (PayPal) to get paid. It shouldn’t take longer than 72 hours for a payment, made today, through CrossLoop, to be in a Provider’s bank account.
Having a more efficient Fee and Payout System, will encourage additional qualified providers to join. Every provider is a revenue stream, so more providers means more revenue streams. How is this a bad thing?
CrossLoop: Customer Service
CrossLoop seems content to drag their feet about getting anything done. As far as I can tell, that attitude is present across the entire company, especially the Customer Service Department.
When I see poor Customer Service, it makes me question the validity of a company. Sure, CrossLoop has the appearance of a big company, with emails for all kinds of departments, but I could set up 60 email addresses in about an hour. Poor Customer Service, makes me think there are probably very few people involved.
If CrossLoop was as big as the image, it tries to portray, Customer Service would be a focus, instead of an after thought. Conflict resolution would occur within minutes and people wouldn’t have to sit around waiting on something to happen.
CrossLoop: Follow Through
CrossLoop employees and executives need to make sure what they say, is acted on, immediately. People will not take CrossLoop seriously, if this isn’t addressed.
CrossLoop: Marketing
CrossLoop has to be better marketed. I can think of all kinds of ways to become the PREMIER REMOTE ACCESS & SUPPORT SYSTEM.
This needs to start with a better web presence, better on-page SEO and singnificant improvements in promotion of Provider pages. If this was taken seriously, CrossLoop would generate a lot more money, through every available revenue stream.
I’m saddened to think about all the lost revenues, missed, due to piss-poor placement on the Search Engine Results Pages (SERP).
Marketing needs to continue with an API/Service. The API/Service should be somthing available for a fee, which would allow companies to integrate CrossLoop with their own IT systems. This has unlimited potential, including several possibilities with social networks.
CrossLoop: Support
Let’s face it, CrossLoop’s Internal Support is a joke. Providers offering support services through CrossLoop and those people who are in dire need of help, will not (or cannot) take the time to click through FAQs, or to send an email. Support needs to be live, immediate and always open. Otherwise, it just proves how small and insignificant the company really is.
CrossLoop has a great application but it isn’t enough to make CrossLoop a viable company. The people who are running the company could become very wealthy, if they make some serious changes. Without those changes, CrossLoop is little more than OpenSource Software.
FYI: Yes, I’ll be looking for a significant consultation fee, if any of these ideas, are put in action, by CrossLoop.
About bamajr
[...] was the center of attention, in my The Software and The Company, CrossLoop article, not that long ago. At the very beginning of the article, I explained what the CrossLoop [...]